Privacy & Security
Your privacy and security is guaranteed when you shop on shoponeillusa.com.

Terms & Conditions
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About O’Neill.
Learn about O’Neill.

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Site Map
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Customer Service Info:

Shipping & Delivery
    When will my order ship?
    The Distribution Center may take up to 2 to 5 business days to process your order depending on order volume and product availability date. Upgrading your shipping from ground freight expedites the shipping portion of your order only. If you need additional information regarding ship date please contact O’Neill Customer Service at oneillorders@shoponeillusa.com.

    Do you ship internationally or to PO boxes?
    We regret that we are unable to ship to international addresses, PO Box addresses, APO/FPO Military Addresses, or to Puerto Rico or Guam. We apologize for any inconvenience. Please check back soon, as we are working to make it available.

Privacy & Security
    Please see our Privacy Policy page.

Returns & Replacements
    You may return your unused product for a full refund within 30 days of purchase date. We do not offer direct exchanges. If you wish to exchange product you will need to return the undesired product for a full refund and make your new purchases at shoponeillusa.com.

    To return to O’Neill:

    Once you download the return form please fill out completely and be sure to call or email customer service for your RA # at 949-428-2800 or oneillorders@shoponeillusacom . Please state that you are an O’Neill Web consumer when you call. We will not accept returns without a RA #. For faster processing please mark the RA# clearly on the outside of the box. Below you will see the information as to where you should send your returned items as well as the link to download the return form.

    Download Return Form

    O’Neill Web Returns - 14350 Myford Rd., Irvine CA 92606

    What happens if I have received damaged or incorrect merchandise?
    We will refund or exchange the damaged merchandise. If you receive damaged or incorrect product please make sure to tell the Customer Service Representative, they will assign you a RA # and will instruct you on how to proceed.

    Address for damaged or incorrect product:
   O’Neill Web Customer Service - 14350 Myford Rd., Irvine CA 92606

    We recommend you ship your item with a carrier that provides a tracking number as well as insurance. O’Neill will not be held liable for products lost in transit. Turn around time for credits and replacements is 2-4 weeks.

Ordering
    Add the products you wish to buy to your cart. Click CHECKOUT and go through the checkout process.

Viewing Orders
    You can view your orders and check on their status by logging into your account.

What if I do not receive my entire order?
    We strive to fill every order placed as quickly as possible. However inventory is subject to change and any unavailable item will be cancelled. We do not backorder any items. We will only charge your account for product that has been shipped.

Updating Account Information
    You can also update all your account info by logging into your account.